Front Office Manager

July 11, 2024

Farnham Estate

Cavan

FULL TIME & OTHER

Join our fabulous team at the Front Office , Farnham Estate Spa & Golf Resort ,as Front Office Manager.

The Front Office Manager is a crucial role , overseeing the smooth operation of all Front Office Activities, ensuring timely and accurate customer service to enhance guests' experience.

About us:
Set on a beautiful 1,300 acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland's most popular Spa & Golf destinations with a superb reputation for being a genuine 'retreat to nature'.
At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life. Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation, healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar. We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa's facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate

Role/Responsibilities:

Achieves guest satisfaction and rooms revenue goals by supervising the reception operation
Ensures that Reception is staffed according to need by utilising business forecasts to schedule employees
Oversees and participates in the prompt and courteous check-in and check-out of guests
Addresses questions or problems pertaining to customer room accommodations and rates
Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP's and special guests
Utilises leadership skills and motivation to maximise employee productivity and satisfaction
Monitors the Reception team's overall service and team work daily and focuses on how to improve and increase service delivery efficiency, ensuring effective implementation of all front office standard of performance procedures

Requirements:

2-3 years' experience as Front Office Manager essential for this role
Proven track record of managing a team in a busy hospitality environment
Fluency of written and spoken English with absolute attention to detail
Ability to work on own initiative and equally able to work as part of the overall management team
Proficient with Opera or similar reservations booking systems

Perks and Benefits of working at Farnham Estate Spa & Golf Resort:

Very competitive salary
PRSA pension scheme
Career progression opportunities across the Windward group
Employee Assistance& Didital Wellness Programmes
Complimentary, high-quality meals on duty
Discounted room & dining rates in Windward properties for you as well as friends and family
Training and development opportunities dedicated to your development
Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
Free Carparking
Cycle-to-work scheme

About Windward Management:
Farnham Estate Spa & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join us today in Farnham Estate as Front Office Manager, and become part of an award wining team.

We regret to inform you that this job opportunity is no longer available