Job Opportunities in Ireland

Professional Services Mid-Senior level

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  Develop and nurture trusted advisor relationships with customers to drive product adoption and ensure their success.
• Manage projects and priorities through recurring sync calls and activity reviews, ensuring alignment with customer goals and objectives.
• Exhibit strong stakeholder management skills and take ownership of customer accounts, serving as their primary advocate within Cloudera.
• Work closely with customers to understand their business, strategic goals, and specific use cases.
• Collaborate with customers to define and execute a high-level Success Plan that outlines milestones and measures progress against shared metrics.
• Proactively monitor and review product consumption to help customers maximize the value of their investment.
• Foster cross-functional collaboration with Sales, Product, Engineering, and Support teams to ensure alignment on customer plans and promptly address any issues.
• Establish and maintain a regular cadence with customers to review project status, address high-priority issues, and identify opportunities for additional value.
• Act as the main point of contact for customer issues and escalations, driving them to resolution while keeping customers informed throughout the process.

• 5+ years of experience in customer success, account management, consulting or similar roles
• BA/BS or equivalent educational background
• Knowledge of Data Management, Data Warehouse, Cloud, Enterprise Application Integration, and Database preferred
• Excellent communicator with strong interpersonal skills
• Propensity to get up to speed and build relationships quickly
• Ability to prioritize tasks and efficiently spend time across multiple accounts
• Strong business acumen and analytical ability to use data to diagnose customer issues and understand root cause of issue.
• Strong critical thinking skills to gather insights, recognize patterns and think outside the box to offer impactful solutions

• Generous PTO Policy
• Support work life balance with

  Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone and Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits and Competitive Packages
• Paid Volunteer Time
• Employee Resource Groups