Customer Service Representative

September 10, 2024

Smyths Toys

Galway

OTHER & FULL TIME

About the Role
We are currently recruiting for seasonal Customer Service Representatives to join our team at our Head Office, Galway. If you have a passion for Customer Service, are commercially aware and can hit the ground running, then Smyths Toys could be for you!
Our headquarters in Galway has over 200 employees, with additional offices in Lille and Cologne. We operate over 280 physical retail stores in Ireland, the UK, Germany, France, Austria, Switzerland and the Netherlands, together with a substantial online business in each country.

Initial Contract Type: Full time - Temporary Fixed Term
37.5 hours per week
Shifts patterns available: Monday - Friday, Wednesday - Sunday, Saturday - Wednesday
Salary: €26,000 per year

Responsibilities:

Ensuring that our customers are provided with a high quality level of customer service over a range of communication channels, but primarily across phone and email channels
Responding to customer queries in a timely manner, and in accordance with company procedures
Using your product and system knowledge to solve problems for customers
Maintaining a positive, empathetic, and professional attitude toward customers always
Providing administrative support as and when required
Adhering strictly to data protection and confidentiality laws
Working towards daily performance targets as outlined by the Management Team
Working as part of a team to achieve high customer service satisfaction

The ideal candidates will:

Have previous customer service experience
Have great attention to detail
Possess previous admin experience - ideally working in a role where IT systems were used daily
Behave in a professional manner
Possess excellent communication and interpersonal skills
Be highly organised with a good knowledge of Microsoft Word and Excel
Have the ability to multitask

Benefits:

A benefits package inclusive of:
23 days annual leave rising according to length of service
Defined contribution pension scheme on commencement
In-store discount
Company sick pay scheme
Enhanced maternity and paternity payments
Life event gifts
Length of service awards
Life assurance cover
Employee assistance programme
Bike to work scheme

An active Sports & Social Club.
We are an equal opportunity employer, and the only thing that matters to us is your ability to do this role. Are you up for the challenge? Then please apply online today!
IND3
Job Types: Full-time, Contract
Pay: €26,000.00 per year
Work Location: In person

We regret to inform you that this job opportunity is no longer available