Customer Service Advisor

September 12, 2024

Fexco

OTHER

Location

Ireland - Kerry

Contract Type

Permanent

Closing Date

10/10/2024

Fexco Managed Services are currently looking for a number of Customer Service Representatives to join our outsourcing division on a full-time, permanent basis working onsite (Killorglin, Co. Kerry) with remote working opportunities available.

About this Opportunity
Looking to enter the world of Customer Service? Do you want to work in a positive, friendly and forward-thinking environment? Then Fexco is the company for you…
We provide excellent training and on the job support in all areas of phone, email and some admin duties with the opportunity to progress and develop your career within Fexco.
How you will spend your day with us

Working in a fast paced environment, your training will equip you to provide relevant advice to customers via phone, email and webchat
Keeping yourself up to date with product, service and customer information through our easily accessible knowledge base
Effectively managing a customer database through accurate and efficient data entry
Demonstrating a strong customer focus at all times
Investigating and resolving customer queries through first contact resolution where possible
Adhering strictly to data protection (GDPR) and confidentiality laws

The Ideal Candidate
If you are customer focused, team oriented, enthusiastic, motivated, enjoy working in a target driven environment and have strong computer skills, then we would love to meet you.
Some of the benefits you will receive along the way ..

Competitive basic salary
Annual VHI Healthcare subsidy
Permanent contract
Annual performance related bonus
Fully paid training programme
20 annual leave days and 2 company days per annum, plus option to purchase an additional 5 days leave per year
Incentivised Employee Referral Scheme
Wellbeing programme focused on our employee’s health and wellness
Paid Leave increasing with tenure:
- Sick, maternity, adoptive, paternity and marriage leave
Career Paths and Development Programmes to support your progression
24/7, 365 day access to our Employee Assistance Programme
Life Assurance Cover
Defined contribution pension scheme
Subsidised Sports & Social Club
Subsidised Canteen
Cycle to work scheme
Fexco group Employee Discount Scheme

By the way… About us
Fexco is recognised as one of the world’s most established Fintech and outsourcing organizations Fexco is one of Ireland’s leading private companies, based in Killorglin, Co Kerry. Founded in 1981, it has grown to employ almost 1000 people in Ireland and 2300 worldwide. Fexco Managed Services is one of Ireland’s leading outsourced services providers, delivering a high-quality service to a range of Government and Commercial clients.
At Fexco we believe in nurturing and inspiring our people and we provide professional and personal development training throughout your career. Due to continued growth there are always opportunities for progression across our extended business units.
Is this you?
If you have the passion to succeed in a growing and innovative organisation and have the desired background, we would like to hear from you now.
Part of this recruitment process may include a video interview – details of which will be sent to you should we progress with your application.
Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

We regret to inform you that this job opportunity is no longer available