Technical Support (Quality)

September 5, 2024

Batam

FULL TIME

Responsibilities:

Handle and resolve customers' technical complaints promptly and efficiently.
Provide remote assistance to service engineers for reported technical issues.
Report recurring technical issues to the management team to identify trends.
Collaborate with quality, production, and engineering teams to determine root causes and implement corrective actions.
Liaise with the production team to ensure the availability of replacement parts.
Coordinate with the shipping team to facilitate the timely shipment of replacement parts.
Assist the customer service team in identifying item codes for spare parts and units.
Review IQOQ (Installation Qualification and Operational Qualification) documents prepared by the product management executive team.
Ensure compliance with ISO 9001, ISO 14001, and ISO 13485 standards.

Requirements:

Diploma or bachelor’s degree in Mechanical or Electrical Engineering.
Excellent spoken and written English skills.
Proficient in MS Office applications, including Word, Excel, Power Point, and Outlook.
Strong interpersonal skills to manage customer expectations and handle complaints.
Precision in diagnosing problems and documenting solutions.
Strong work ethic and sense of responsibility.
Ability to work well under pressure and meet deadlines.
Willing to be placed in Bintan, Riau Islands.

Job Type: Full-time

We regret to inform you that this job opportunity is no longer available