October 18, 2024

NielsenIQ

Jakarta

FULL TIME

Senior Executive, Customer Success (Analytics)

Job Description
NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.
Responsibilities

Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
Working with CSC Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
Provide clear and accurate responses as well as market expertise to stakeholders
Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

A Little about You
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next.

Qualifications

At least candidate with Bachelor Degree from all backgrounds
1-2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.)
A candidate who is intrigued about working in the leading global information and measurement company
Proficient in Microsoft Office applications
Good communication and visualization skills – interested in storytelling techniques
Business English knowledge, both verbal and written
Additional Asian language skills is an advantage
Ability to work independently and in a team within a virtual environment
Open for change, integrity & client centric mindset

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
Linked In Learning
Employee-Assistance-Program (EAP)

About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with Gf K, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion