IT Production Support

October 18, 2024

Manulife

Jakarta

FULL TIME

The opportunity

Will be responsible for ensuring the smooth operation, stability, and performance of production systems and applications within the organization. This role involves monitoring, troubleshooting, and resolving technical issues in real-time to minimize downtime and maintain service levels. The specialist will work closely with IT teams, developers, and business users to ensure continuous, reliable production environments.

Position Responsibilities:

System Monitoring : Proactively monitor production systems and applications for potential issues or anomalies, ensuring that systems are running optimally.
Incident Management : Respond to and resolve production issues in a timely manner, following established incident management protocols. Escalate complex issues to relevant teams as necessary. , and incident reports
Troubleshooting : Diagnose and troubleshoot issues affecting production systems. Analyze logs, error messages, and performance metrics to identify root causes.
Problem Management : Analyst and follow-up permanent solution recuring issue
Change Management : Participate in the planning and implementation of changes to production systems as adviser. Ensure that changes are tested, documented, and executed with minimal disruption to business operations.
Performance Tuning : Collaborate with development and infrastructure teams to optimize the performance of production systems. Implement tuning and configuration changes as required.
Documentation: Maintain up-to-date documentation of production support procedures, system configurations. Provide clear communication to stakeholders regarding system status and issues.
Collaboration: Work closely with development, QA, and infrastructure teams to support new releases and updates. Ensure that new code and configurations are production-ready.
Compliance and Security: Ensure that production systems comply with internal security policies and industry regulations. Participate in audits and implement security measures as required.
Continuous Improvement: Identify opportunities to improve system reliability, performance, and support processes. Propose and implement solutions to enhance production operations.

Required Qualifications:

University Graduate in Computer Science preferred or equivalent professional experience
Over 2 years solid working experience in engineering roles or It Application Support roles
Knowledge with restful API and Web app development skills (technologies such as Java / Java Script / Angular / React / Kubernetes / Spring Boot / Message queue etc.)
Experience in RDBMS and No SQL database
Experience with CI/CD
Experience with monitoring tool (new relic, Dynatrace, etc.)
Collaborative attitude, willingness to work with team members
Proactive, self-motivated and adapted to changes
Good organizational and problem-solving abilities that enable you to manage through creative abrasion
Good verbal and written communication, effectively articulates technical vision, possibilities, and outcomes
Good communication skills in English and Bahasa, both written and spoken

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid