Job Opportunities in Indonesia
October 18, 2024
High and Low Headhunters
Gianyar
FULL TIME
Front Office Manager – Luxury Boutique Hotel (Ubud)
Are you a motivated individual with solid front office experience searching for a fresh career opportunity? One of Bali’s leading 5* Boutique Hotel's is looking for a Front Office Manager to join their team immediately.
The ideal candidate is a highly organised and customer-focused professional with extensive experience in front office operations, particularly in luxury hotels or resorts. They possess exceptional leadership skills, ensuring smooth day-to-day management of the front desk, concierge services, and guest relations. The candidate is proficient in handling guest inquiries and complaints, delivering outstanding service, and creating memorable guest experiences. Strong communication, problem-solving abilities, and a keen eye for detail are essential, along with the ability to manage staff, schedules, and front office processes efficiently.
Requirements :
Salary according to experience + BPJS + Service Charge
Job Type: Full-time
The ideal candidate is a highly organised and customer-focused professional with extensive experience in front office operations, particularly in luxury hotels or resorts. They possess exceptional leadership skills, ensuring smooth day-to-day management of the front desk, concierge services, and guest relations. The candidate is proficient in handling guest inquiries and complaints, delivering outstanding service, and creating memorable guest experiences. Strong communication, problem-solving abilities, and a keen eye for detail are essential, along with the ability to manage staff, schedules, and front office processes efficiently.
Requirements :
- Open for local candidates.
- Bachelor’s Degree in any field.
- Minimal three years of experience in a Front Office Manager role within an international hotel setting, demonstrating a strong track record of success.
- Strong leadership and people management skills, with the ability to motivate and develop the front office team to deliver excellent guest service.
- Focused on achieving results and driving the front office team to meet performance goals.
- Excellent interpersonal skills; outgoing, friendly, and capable of building positive relationships with guests and staff.
- Strong proficiency in English, both spoken and written, with the ability to communicate effectively across teams and with international guests.
- Computer literate with experience in front office management systems and hotel software.
- Strong analytical and problem-solving abilities, with the capacity to make quick decisions and execute solutions efficiently.
- Provides guest service as well as supervision, direction, leadership, planning, coaching, coordinating, serving, training and participating in all areas under supervision of the front office department in accordance with the objectives, performance and quality standards established by management and company.
- Set and provide a proper provision for all stationery and supplies.
- Involves budgeting and forecasting in regards to the front office department as well as cost saving campaign.
- To ensure the employees grooming and appearance are according to the hotel and department required.
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
- To boost, develops and maintains staff morale within the department.
- To maintain good communication within the department and amongst the other departments.
- To ensure that training is carried out and monitor results.
- To ensure that all employees have a complete understanding of and adhere to the hotel's employee rules and regulations.
- To ensure good discipline and behavior of all employees in the department.
- To supervise the employee to ensure the smooth and efficient operation of the department.
- To ensure that the department operational budget is strictly adhered to and that all costs are strictly controlled.
- To ensure that all employees have a complete understanding and adhere to the hotel's policy relating to fire, hygiene, health and safety.
- To ensure that no confidential information is divulged without prior consultation of senior management.
- Responsible for the proper, efficient and profitable functioning of all areas in the front office department.
- Meet all VIPs arrival/departure and special attention guests when requested.
- Control all key card equipment, responsible for issuing all master keys that are used for the guestroom.
- Ensure maximising hotel revenue in relevant areas, ensure rooms at highest possible rates daily.
- Clarifies duties and responsibilities of front office personnel and ensures that workflow is in logical order.
- Ensures that the established quality standard and a high level of work performance are maintained.
- To prepare and control the budget for the front office.
- Submit proposals on capital improvements for the front office.
- To give guidance to staff in their professional development so as to prepare them for advancement opportunities.
- To prepare performance appraisals periodically for each employee in the front office.
- To ensure that the training in each section within the front office is carried over and facilitated by the responsible manager.
- Ensure all guests experiencing a problem receive an appropriate response, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
- Properly handle all administrative work with regard to performance appraisals and terminations of employees. Responsible for interviewing and hiring in conjunction with hotel policy.
- Oversee effective day-to-day running of the front office department in achieving the goals.
- Ensure that all issues relating to guest satisfaction are dealt with and followed up on a timely and professional manner.
- Conduct regular employee training, monthly meetings, and monitor training tracking systems for all employees to ensure their effectiveness and productivity.
- Develop departmental training and activities in order to continuously improve employee skill and knowledge.
- Develop and maintain standards and procedural manuals both LSOP and best current practice in relating to front office operation. (The developing LSOP is to be approved by the supervisor before implementation).
- Regular inspections of all sections to ensure that the quality standards are maintained and in good working condition.
- Attend front office and other related meetings within and outside the hotel to ensure updated information and build connections among the discipline.
- Ensure the staffing levels are in line with hotel occupancy and productivity.
- Provide coaching and counseling, support and guidance to the employees as required.
- Spot check cash floats and related documents to ensure the amount is correct as issued by the accounting department.
- Ensure employees are up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and other services and facilities.
- Conduct regular room and floor inspections to ensure quality standards, complete necessary engineering job orders or housekeeping cleaning requests and monitor the results.
Salary according to experience + BPJS + Service Charge
Job Type: Full-time
We regret to inform you that this job opportunity is no longer available
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