Job Opportunities in Indonesia
June 22, 2021
Esco Lifesciences Group
Bintan Island
Customer Service Inside Sales
Job Description
- Coordinate with COO/Sales Manager the PO, WO, quotations and related documentations received from field sales.
- Maintain tracking of incoming sales and delivered units.
- Review Order Confirmations from Order Processing, send and updates customer on the order detail and scheduling.
- Liase with Production to ensure production of ordered units are progressing in a timely manner.
- Maintain rapport with customers by examining complains; identifying solutions; and suggesting improved methods and techniques.
- Consolidate respective sale documents to pass to Accounting upon successful delivery, installation and commissioning.
- Manage and organize sales documents.
- Meeting ISO Objective and operate to comply with ISO 9001, ISO 14001 and ISO 13485 requirements.
- Interact with customers to provide information in response to inquire about products and services.
- Handle resolve customer’s complaints.
- Co-ordinate order processing and shipment of goods.
- Help customer to decide what type of products would best suit their needs together with product specialist.
Job Requirements
- Bachelor's degree preferably with Science or Engineering background.
- At least 1-2 years of working experience in related field. Fresh graduates are welcome to apply.
- Proficient in basic Microsoft Office applications, including Word, Excel, and Power Point.
- Strong leadership skills and a positive attitude toward teamwork.
- Excellent ability to meet deadlines and manage responsibilities effectively.
- Solid understanding of production and marketing techniques, including production processes and sales analysis.
- Preference will be given to candidates with proven success in customer satisfaction and demonstrated flexibility in handling multiple tasks.
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