Job Opportunities in India
October 15, 2024
MMF INFOTECH TECHNOLOGIES PRIVATE LIMITED
OTHER & FULL TIME
Voice Support Agent (Male)
Roles & Responsibilities:
. The candidate must have pursued/ be pursuing BBA/MBA/PGDM/BCA/BE/MCA/ MBDA or any other relevant qualification.
. Experience: 0-1 years/ Fresher’s with dynamic personality.
. He should possess sound knowledge of MS Word, MS Excel and E-mail correspondence.
. Fluency in English communication is mandatory.
.Strong interpersonal, analytical and result-oriented skills would be looked upon.
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹25,000.00 per month
Schedule:
- Handle incoming customer calls from international clients in a courteous and professional manner.
- Assist customers with their inquiries, resolve issues, and provide solutions on products/services.
- Answer questions related to orders, billing, service status, product features, and technical troubleshooting.
- Identify, research, and resolve customer issues in a timely manner.
- Escalate unresolved issues to the appropriate departments while maintaining ownership of the case until resolution.
- Provide accurate information to customers and follow up on any pending cases.
- Maintain a positive and professional tone throughout all interactions, ensuring a great customer experience.
- Educate customers on the company's products/services and recommend upgrades or additional services based on customer needs.
- Effectively communicate customer feedback and insights to improve products, processes, or services.
. The candidate must have pursued/ be pursuing BBA/MBA/PGDM/BCA/BE/MCA/ MBDA or any other relevant qualification.
. Experience: 0-1 years/ Fresher’s with dynamic personality.
. He should possess sound knowledge of MS Word, MS Excel and E-mail correspondence.
. Fluency in English communication is mandatory.
.Strong interpersonal, analytical and result-oriented skills would be looked upon.
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹25,000.00 per month
Schedule:
- Night shift
- Overtime pay
- Are you from Indore, Madhya Pradesh?
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MMF INFOTECH TECHNOLOGIES PRIVATE LIMITED
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