Job Opportunities in India


September 21, 2024

Anand Motoren Pvt. Ltd.

Chhatarpur

FULL TIME


Telly calling

Key Responsibilities:
  • Customer Interaction:
  • Handle inbound/outbound calls, emails, or chats as per process guidelines.
  • Respond to customer queries, issues, and complaints in a timely manner.
  • Provide accurate information about products, services, or troubleshooting processes.
  • Process Adherence:
  • Follow predefined scripts, guidelines, and service procedures during interactions.
  • Ensure compliance with process metrics like Average Handling Time (AHT), First Call Resolution (FCR), and customer satisfaction (CSAT).
  • Data Entry and Documentation:
  • Accurately document customer details, call notes, and service issues in the company’s CRM system.
  • Ensure records are updated and maintained properly for future reference.
  • Issue Resolution:
  • Resolve customer complaints or escalate issues to higher management for more complex problems.
  • Provide support for product/service-related queries and technical troubleshooting.
  • Team Collaboration:
  • Work closely with team members to share knowledge and resolve complex issues.
  • Attend training sessions and team meetings to stay updated on process changes or new policies.
  • Quality Control:
  • Meet individual and team targets for performance.
  • Adhere to quality standards and deliver superior customer service.
Required Qualifications:
  • High School Diploma or equivalent; college degree preferred.
  • 1-3 years of experience in customer service, telecalling, or a related field (preferred but not mandatory for entry-level roles).
  • Strong communication skills in English (additional languages may be required for specific roles).
  • Basic computer proficiency, including knowledge of Microsoft Office, CRM software, and data entry.
Key Skills:
  • Communication Skills: Clear, professional, and courteous communication with customers.
  • Problem-Solving: Ability to handle difficult customers and resolve issues efficiently.
  • Adaptability: Capability to handle different processes and adjust to changes.
  • Time Management: Ability to manage time effectively and meet targets.
  • Customer Focus: Commitment to ensuring customer satisfaction at every interaction.
Preferred Qualifications:
  • Previous experience in a BPO setting.
  • Knowledge of industry-specific tools like Zendesk, Salesforce, or other CRM systems.
Job Type: Full-time
Pay: ₹8,000.00 - ₹10,000.00 per month
Experience:
  • total work: 1 year (Preferred)
Work Location: In person

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