Job Opportunities in India
September 21, 2024
Anand Motoren Pvt. Ltd.
Chhatarpur
FULL TIME
Telly calling
Key Responsibilities:
Pay: ₹8,000.00 - ₹10,000.00 per month
Experience:
- Customer Interaction:
- Handle inbound/outbound calls, emails, or chats as per process guidelines.
- Respond to customer queries, issues, and complaints in a timely manner.
- Provide accurate information about products, services, or troubleshooting processes.
- Process Adherence:
- Follow predefined scripts, guidelines, and service procedures during interactions.
- Ensure compliance with process metrics like Average Handling Time (AHT), First Call Resolution (FCR), and customer satisfaction (CSAT).
- Data Entry and Documentation:
- Accurately document customer details, call notes, and service issues in the company’s CRM system.
- Ensure records are updated and maintained properly for future reference.
- Issue Resolution:
- Resolve customer complaints or escalate issues to higher management for more complex problems.
- Provide support for product/service-related queries and technical troubleshooting.
- Team Collaboration:
- Work closely with team members to share knowledge and resolve complex issues.
- Attend training sessions and team meetings to stay updated on process changes or new policies.
- Quality Control:
- Meet individual and team targets for performance.
- Adhere to quality standards and deliver superior customer service.
- High School Diploma or equivalent; college degree preferred.
- 1-3 years of experience in customer service, telecalling, or a related field (preferred but not mandatory for entry-level roles).
- Strong communication skills in English (additional languages may be required for specific roles).
- Basic computer proficiency, including knowledge of Microsoft Office, CRM software, and data entry.
- Communication Skills: Clear, professional, and courteous communication with customers.
- Problem-Solving: Ability to handle difficult customers and resolve issues efficiently.
- Adaptability: Capability to handle different processes and adjust to changes.
- Time Management: Ability to manage time effectively and meet targets.
- Customer Focus: Commitment to ensuring customer satisfaction at every interaction.
- Previous experience in a BPO setting.
- Knowledge of industry-specific tools like Zendesk, Salesforce, or other CRM systems.
Pay: ₹8,000.00 - ₹10,000.00 per month
Experience:
- total work: 1 year (Preferred)
We regret to inform you that this job opportunity is no longer available
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