Job Opportunities in India
September 21, 2024
Anand Motoren Pvt. Ltd.
Chhatarpur
FULL TIME
Telly calling
Key Responsibilities:
Pay: ₹8,000.00 - ₹10,000.00 per month
Experience:
- Customer Interaction:
- Handle inbound/outbound calls, emails, or chats as per process guidelines.
- Respond to customer queries, issues, and complaints in a timely manner.
- Provide accurate information about products, services, or troubleshooting processes.
- Process Adherence:
- Follow predefined scripts, guidelines, and service procedures during interactions.
- Ensure compliance with process metrics like Average Handling Time (AHT), First Call Resolution (FCR), and customer satisfaction (CSAT).
- Data Entry and Documentation:
- Accurately document customer details, call notes, and service issues in the company’s CRM system.
- Ensure records are updated and maintained properly for future reference.
- Issue Resolution:
- Resolve customer complaints or escalate issues to higher management for more complex problems.
- Provide support for product/service-related queries and technical troubleshooting.
- Team Collaboration:
- Work closely with team members to share knowledge and resolve complex issues.
- Attend training sessions and team meetings to stay updated on process changes or new policies.
- Quality Control:
- Meet individual and team targets for performance.
- Adhere to quality standards and deliver superior customer service.
- High School Diploma or equivalent; college degree preferred.
- 1-3 years of experience in customer service, telecalling, or a related field (preferred but not mandatory for entry-level roles).
- Strong communication skills in English (additional languages may be required for specific roles).
- Basic computer proficiency, including knowledge of Microsoft Office, CRM software, and data entry.
- Communication Skills: Clear, professional, and courteous communication with customers.
- Problem-Solving: Ability to handle difficult customers and resolve issues efficiently.
- Adaptability: Capability to handle different processes and adjust to changes.
- Time Management: Ability to manage time effectively and meet targets.
- Customer Focus: Commitment to ensuring customer satisfaction at every interaction.
- Previous experience in a BPO setting.
- Knowledge of industry-specific tools like Zendesk, Salesforce, or other CRM systems.
Pay: ₹8,000.00 - ₹10,000.00 per month
Experience:
- total work: 1 year (Preferred)
Latest Job Opportunities
October 19, 2024
Quincare Pharmaceuticals Private Limited
Medical Representative
Bankura
FULL TIME
View DetailsSimilar Jobs
October 17, 2024
RR Manpower Management Services
Telly caller (tours and travels)
FULL TIME
View DetailsSeptember 16, 2024
Eserv Consulting
Insurance Sales Executive - BPO/Telecalling (English Must)
FULL TIME
View DetailsSeptember 14, 2024
Elevate X Solutions
Insurance Sales Executive - BPO/Telecalling (English Must)
OTHER & FULL TIME
View Details