Job description Job Title: Reservation Associate/Executive Location: Kolkata, West Bengal Job Type: Full-time About Us: Goroomgo Travel Agency is a leading hospitality company seeking enthusiastic and motivated individuals to join our reservations team. Job Summary: As a Reservation Associate/Executive, you will manage room reservations, provide exceptional customer service, and ensure seamless guest experiences. Your expertise will help us maintain high standards of service and efficiency. Key Responsibilities: 1. Handle room reservation inquiries via phone and email. 2. Process reservations, cancellations, and modifications accurately. 3. Provide rate information, room availability, and hotel services. 4. Respond to customer queries and resolve issues promptly. 5. Maintain accurate records and update reservation systems. 6. Meet and exceed customer satisfaction targets. Requirements: 1. 0-1 years of experience in hospitality reservations 2. High school diploma or equivalent required; hospitality degree preferred. 3. Excellent communication and interpersonal skills. 4. Basic computer knowledge (MS Office, reservation software). 5. Ability to work in a fast-paced environment. Desirable Skills: 1. Certification in hospitality or revenue management. 2. Familiarity with revenue management principles. 3. Knowledge of hospitality industry trends. 4. Fluency in multiple languages. 5. Experience with reservation software. What We Offer: 1. Comprehensive training (for freshers). 2. Competitive salary. 3. Opportunity for career growth and development. 4. Comprehensive benefits package. 5. Dynamic work environment. 6. Recognition and rewards for outstanding performance. Note: - Freshers can also Apply - Experienced candidates will be expected to help the junior team members. - Salary and incentives will vary based on experience. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Schedule:
Day shift
Work Location: In person *Speak with the employer* +91 9147375303 Job Type: Full-time Pay: ₹13,000.00 - ₹17,000.00 per month Schedule: