Job Opportunities in India
October 18, 2024
EduRun Virtuoso Services Pvt Ltd
FULL TIME
Telecaller
Job Description :
Key Responsibilities:
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
Key Responsibilities:
- Answer inbound customer calls in a professional and friendly manner.
- Assist customers with product/service inquiries, technical issues, or order status.
- Troubleshoot and resolve customer complaints effectively and efficiently.
- Maintain a high level of customer satisfaction by delivering accurate information and timely resolutions.
- Escalate complex queries to higher levels of support if necessary.
- Document all customer interactions and update CRM systems accurately.
- Provide feedback to team leaders and managers on recurring issues and potential improvements.
- Meet daily, weekly, and monthly performance targets (e.g., call resolution rate, call handling time).
- High school diploma or equivalent; bachelor’s degree preferred.
- Prior experience in a customer support or call center environment is an advantage.
- Excellent verbal communication skills in [English and any regional languages if applicable].
- Ability to stay calm and handle stressful situations with patience.
- Problem-solving skills and the ability to adapt to different customer scenarios.
- Proficient in using basic computer applications such as MS Office and CRM software.
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
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