About Us: We are a dynamic and rapidly growing Digital Marketing company, committed to delivering excellent services to our clients. Our mission is to provide high-quality customer experiences, and we are looking for motivated individuals to join our team as Telecallers. Job Responsibilities:
Make outbound calls to potential and existing customers to promote our products/services.
Answer customer inquiries, resolve issues, and provide information.
Use effective communication to close sales and build strong relationships.
Assist in the development and execution of email marketing campaigns.
Leverage Whats App marketing tools to reach targeted audiences and engage with customers.
Maintain accurate records of customer interactions, inquiries, feedback, and follow-up actions.
Collaborate with the marketing team to refine marketing campaigns based on customer responses.
Stay up-to-date with industry trends and best practices in telemarketing and digital marketing.
Requirements:
Proven experience as a telecaller or in a similar customer service/sales role.
Knowledge of email marketing platforms such as Mailchimp etc.
Experience with Whats App marketing tools and strategies.
Excellent communication and interpersonal skills.
Strong sales and negotiation abilities.
Ability to handle customer objections and provide solutions.
Proficiency in MS Office (Word, Excel, etc.) and CRM software.
Self-motivated and results-driven with a strong work ethic.
Preferred Skills:
Basic knowledge of digital marketing principles.
Experience in running A/B tests for email and Whats App campaigns.
Familiarity with customer segmentation and targeting.