Job Opportunities in India
October 16, 2024
Kotak Mahindra
FULL TIME
Team Member-Training-CEC-HO & SUPPORT-Training
JD – CEC Trainer
Candidate Profile
- Exceptional interpersonal and communication skills
- Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
- Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
- Drive sales targets and implementation of sales strategies devised for process.
- Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
- Monitor calls on functional and behavioral parameters.
- Has handled Nesting & OJT batches
- Excellent coaching and mentoring techniques
- Is able to identify Training needs based on call evaluation/ gap in product and process understanding
- Travel if required to complete the NHT batch in other location ( Thane/Hyd/Bangalore ) Cross skill of Trainers with other skill (CC/RA/NRC/RL/Privy)
Candidate Profile
- Minimum education – Graduate or Post Graduate
- Training preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
- Must have excellent presentation and communication skills.
- Having a team handling experience would be desirable
- Experience in Retail Banking preferable
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