Job Title:
Supervisor Training Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:
Design quality and experiential learning programs or content on credit assessment & Underwriting skills involving e Learning modules, live lab practice and handholding sessions
Impart Need based training to new hires and production agents on Underwriting, credit assessment, training delivery, transaction monitoring, mentoring and evaluating the participants’ progress
Design robust survey mechanism to gather feedback from all depts i.e. training, quality and operations- on current training programs -to identify learning opportunities and plug them through training content
Ensure all training programs comply with regulatory requirements and company policies.
Responsible for management of Trainers, including performance reviews, coaching/development
Collaborate with different departments to streamline process/procedures
Perform training need analysis on opportunity areas and develop refresher training programs for continuous improvement
Responsible for sharing trends and reporting dashboards including intelligent analysis on pre / post-performance and project needle movement
Liaise with clients and other departments to drive key training project to improve performance
Set monthly /quarterly / annual learning and development objectives for the program
Gather feedback from trainees and stakeholders to continuously improve training programs and materials.
Key Skills and knowledge:
Strong knowledge of responsible lending, underwriting, Insurance/Mortgage credit risk assessment
Sound Knowledge of Underwriting, Credit Assessment, Mortgage, Banking
Graduate /Post Graduate degree with minimum of 3+ years of experience in Mortgage with a focus on Underwriting, Credit Assessment and Voice operations.
Good people management & Excellent communication skills
Good knowledge of MS Office
High level of Analytical skills
Good working knowledge of analytical tools & Voice Proficiency of SVAR level B 60 or above
Analytical and Quantitative skills
Data Handling / data interpretation
Good working knowledge of Training systems, tools and technologies.
Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage the Training Function effectively
High level of maturity to handle people including but not limited to client, stake holders, peers etc.
Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet time-lines and work under pressure in an unstructured environment
Detail oriented, Strong organizational and Presentation skills
Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope)
Ability to generate and implement out of the box ideas and Process improvement initiatives in the process.
Qualification :- Graduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location:
IND Bangalore - Manyata Blk D4, 1st Flr Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
We regret to inform you that this job opportunity is no longer available