Job Opportunities in India
September 19, 2024
Torenia Technologies Pvt Ltd
FULL TIME & OTHER
Subject Matter Expert Voice
14 Days Accommodation will be given with Ticket for Indore M.P. Location
Excellent Hindi & English communication are required, UG Pg all can apply -minimum one year documented experience is mandatory in BPO customer support.
Majorly day shift or rotational -6 Days working.
Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints.
Job Types: Full-time, Permanent
Pay: ₹24,000.00 - ₹30,000.00 per month
Benefits:
Excellent Hindi & English communication are required, UG Pg all can apply -minimum one year documented experience is mandatory in BPO customer support.
Majorly day shift or rotational -6 Days working.
Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints.
Job Types: Full-time, Permanent
Pay: ₹24,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Day shift
- Joining bonus
- Performance bonus
- total work: 1 year (Required)
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