Job Opportunities in India
September 27, 2023
Airtel India
SME-HDO
What will you do?
- Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers for the Circle
- Responsible for KPI delivery as per target
- Responsible for identification of improvement areas for the circle & define corrective actions
- Strength partner infra to ensure timely delivery
- Responsible for quality of installation /workmanship in the circle
- Responsible for continuous improvement in customer experience
- Responsible for process & So P adherence
- Responsible for reduce in installation cost
- S2S (New sales, rental upgrade, technology migration, Other Lo B products etc) through installation teams.
- Improvement of audit score for the circle
- Optimum use of resources with planned productivity
- Responsible for timely material consumption
- Anticipate risks on services & take proactive action to ensure customer satisfaction
- Partner Management - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & So P, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
- Timely NFA / PR/PO for material & services
- Work closely with all stakeholders to ensure smooth operations.
- Recommend process improvement to enhance customer experience
- Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
- Improvement of Conversion, TAT, Quality of workmanship.
- Gate meeting at defined frequency
- Visits as per defined norms New process implementation
Our Culture Code
All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
- BE / B Tech – ECE – with more than 8 yrs Or Diploma – ECE with more than 10 yrs of relevant work experience
- In depth knowledge of broadband/FTTH
- Excellent analytical skills
- Innovative
- Collaborative Relation Skills
- Vendor Management
- Resource Optimization
- Good management and leadership skills.
- Self-Motivated and positive attitude person.
- Proactive and result oriented.
- Driving quality management.
- Team Player.
- Decision maker.
- Lead & Manage Change, Process Orientation & strong Customer Focus
- Excellent Negotiation, Customer Interfacing skills.
- Effective communication/interpersonal skills
We regret to inform you that this job opportunity is no longer available
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