October 16, 2024

Sitetracker

Salesforce Administrator - US Shift

The Opportunity

Sitetracker is looking for an experienced Salesforce Administrator to assist in supporting and enhancing the Sitetracker product for new and existing customers. You will work closely within our Engineering and Development Services team to identify requirements and find creative solutions to tailor our product to customers’ business processes. Overall, the position incorporates product configuration, data analysis, project management, and development as needed. Salesforce Administrators are given a great opportunity for advancement and leadership placement in a rapidly growing environment.

The Skill Set:

Apply previous Salesforce Administration experience on a daily basis
Build out data models using a relational database model on business requirements
Utilize Excel skills (preferably V lookups, formulas, pivot tables) to transform data and create reports
Thrive on going the extra mile to complete project deadlines accurately and on time
Maintain composure in stressful situations, respond to customer needs quickly and effectively adapt to change
Communicate complex concepts to clients in an easily digestible format that relates to their business need
Apply strong listening skills and can dig deeper into a requirement to identify the root problem
Go above and beyond to make sure that projects are delivered in a timely and accurate manner
Demonstrate proficiency working in a fast-paced environment, and excels at multitasking across complex projects
Exhibit excellent oral and written communication skills
Be able to configure and customize the Salesforce Platform using out of the box Salesforce functionalities to enhance our core feature set to meet a business need of our customer

Within 60 Days, You'll

Have a good understanding of the Sitetracker product
Create reports and dashboards to visualize Sitetracker data
Analyze source data and perform data migrations
Attend customer meetings and gather business requirements
Configure Sitetracker modules to meet customer needs
Work with your manager to learn our development and deployment processes
Collaborate with product team to submit product enhancements and bugs
Work with our customer development team to enhance functionality with out of the box functionality as well as working with developers to gather requirements for building new and enhancing existing features

Within 180 Days, You'll

Be able to train others on how to use and configure the Sitetracker product
Elicit technical requirements from customer business requirements
Assist in system architecture design
Manage configuration tasks for multiple customers
Lead customer meetings and manage deadlines
Be able to understand and utilize Salesforce and Sitetracker features
Create custom architecture based on customer requirements while leveraging Salesforce best practices
Lead customer trainings around our core features as well as customer-specific features the EDS team has built

Within 365 Days, You'll

Lead small to medium customer enhancements working with the EDS Development team
Work with new developers and admins that join to assist in training and best practices that you have experienced in your time at Sitetracker
Have autonomy to make critical decisions on enhancements and support
Work with other Salesforce Admins to establish best practices as well as leading internal training sessions on new features that have come out on the Salesforce platform

About Sitetracker

Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.

However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.

We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture.