September 24, 2024

OneAdvanced

ITSM Salesforce Administrator

Role Introduction:

We are seeking a highly skilled and motivated Salesforce Administrator to join our team. The ideal candidate will have a strong background in system administration, technical expertise in Salesforce, and the ability to manage and optimize our system to support our business operations. This role is crucial for maintaining the efficiency and effectiveness of our Salesforce environment, ensuring it meets the needs of our organization.

What You Will Do:

System Administration and Maintenance:

Oversee the daily operation and maintenance of the Salesforce system. Monitor system performance and troubleshoot issues as they arise. Ensure system availability and performance meet service level agreements (SLAs). Perform regular system audits and implement improvements.

System Configuration and Maintenance:

Oversee the technical configuration of Salesforce to meet specific business requirements. Customize forms, set up user roles and permissions, maintain lists, records, and advanced field-level security controls.

User Support and Training:

Provide advanced technical support to Salesforce users, addressing complex system issues. Develop and conduct specialized training sessions on utilizing Salesforce features. Develop and maintain user documentation, training materials, and guides. Address and resolve user issues and inquiries promptly.

Monitoring System Performance:

Utilize system performance monitoring tools to analyse and enhance Salesforce performance.

Data Integrity and Security: Champion the security of Salesforce data by implementing advanced security measures, regular audits, and compliance checks. Coordinate with IT security teams.

Developing Advanced Reports and Dashboards:

Use Salesforce built-in tools to create complex reports and dashboards that provide deep analytical insights, aiding strategic decision-making. Develop and maintain reports, saved searches, and dashboards to support business operations. Ensure accurate and timely data entry and data migration processes.

Customization and Configuration:

Configure and customize Salesforce to meet the specific needs of the organization. Develop and implement workflows Suite Flow, and Suite Builder. Manage and maintain user roles, permissions, and security settings.

What You Will Have:

Experience : 2 to 5 years in Salesforce.

Salesforce Certification: Preferred but not required.

1+ years of experience in Salesforce system administration: Including configuration, customization, and user support.

Demonstrated ability to develop custom workflows.

Experience with data management and reporting tools: Ability to create complex reports and dashboards.

Strong understanding of systems and business processes: Ability to align Salesforce functionalities with business needs.

Excellent communication and interpersonal skills: Ability to work effectively with technical and non-technical stakeholders.

Problem-solving and analytical skills: Strong ability to troubleshoot issues and implement effective solutions.

What We Do For You:

Generous Annual Leave – 20 days, plus public holidays, with the possibility to buy additional days
Life Insurance – 3x times annual salary
65% Internal Mobility – Committed to the development & growth of our people
Exposure to the latest technologies