Job Opportunities in India
September 25, 2024
NOVOTEL
FULL TIME
Reservation Executive
Job Description
Qualifications
Qualifications
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Guest Communication:
- Respond promptly and professionally to guest inquiries via phone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
- Assist guests in making reservations, modifying existing bookings, and answering questions related to their stay.
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Reservation Management:
- Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests.
- Monitor room availability and manage inventory to maximize occupancy and revenue potential.
- Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth check-in and check-out processes for guests.
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Sales and Upselling:
- Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
- Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.
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Administrative Tasks:
- Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
- Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
- Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.
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Customer Service Excellence:
- Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.
- Handle guest complaints and concerns effectively, escalating issues to management when necessary to ensure resolution and guest satisfaction.
Qualifications
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Previous experience in reservations, front office, or customer service roles in the hospitality industry preferred.
- Excellent communication skills, both verbal and written, with fluency in English. Additional language proficiency is a plus.
- Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
- Proficiency in computer systems and reservation software, with the ability to learn and adapt to new technology quickly.
- Positive attitude, team-oriented mindset, and willingness to go above and beyond to meet guest needs.
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