August 26, 2024

Vantage Circle

FULL TIME

Operations and Support Executive (Email and Chat)

Operation Management
Operation Executive
Customer Support

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Customer Support Executive (Email & Chat), having E-Commerce knowledge, who will be part of our Support Team in Guwahati. The job will need a fair amount of technical knowledge about web e-commerce portals.

RESPONSIBILITIES

Attend inquiries and resolve product or service problems by clarifying the customer's complaint via phone, email, online chat, etc.
Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Suggest or inform customers about the best deals, offers, or promotions whenever they are available.
Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
Display accurate and compelling offers/coupons with proper description and detailed information required for a user-friendly experience.
Greet customers warmly and ascertain the problem or reason for contacting.

REQUIREMENTS

Experience of 1 year in customer service role handling customer support/technical queries.
Advanced computer skills with very good typing speed.
Excellent oral and written communication and people interaction skills.
Hands-on experience with ticketing software like Freshdesk/Freshchat.
Good analytical skills with active listening and attention to detail.
Ability to multi-task, prioritize and manage time effectively.
Work independently and own the raised matter till closure.
Work experience in SAAS companies is an added advantage

A career with Vantage Circle will get you

A "Great Place to Work-Certified" organization
Employee Health Insurance
Empowerment to innovate , take ownership , and drive positive change
Rewards and Recognition incentives and Social Recognition
Continuous Learning & Development opportunities
Appreciation Based Culture