Job Opportunities in India
October 16, 2024
FRUGES service IT
FULL TIME
International Customer Support
We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes and Out bound with Blended experience . The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience.
Minimum of 1 year of experience in inbound call processes and out bound & Blended experience within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle
Role & responsibilities
Job Type: Full-time
Pay: ₹28,000.00 - ₹34,000.00 per month
Benefits:
Speak with the employer
+91 8341073836
Minimum of 1 year of experience in inbound call processes and out bound & Blended experience within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and call center software.- Ability to work in a fast-paced environment and handle
Role & responsibilities
- • Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.
- •Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- • Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- • Reviewing account information and answers.
- • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- •Experience resolving customer issues in billing,
- • Demonstrated communication skills.
- • The clarity in thought process (Able to articulate his/ her thought)
- • Strong ability to multitask and take fast decisions independently.
- • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- • Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- • Ensure Timely & Professional Responses to all Queries.
- Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities
Job Type: Full-time
Pay: ₹28,000.00 - ₹34,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Rotational shift
- UK shift
- US shift
- Joining bonus
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
- total work: 1 year (Preferred)
Speak with the employer
+91 8341073836
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