Full job description About Us: Dedicated to assisting individuals and families in navigating the difficulties of the immigration process, Soft Touch Education is a leading immigration advisory organisation. To guarantee our clients' success, our team of professionals offers personalised guidance and assistance. We take great pleasure in our dedication to quality work and in-depth knowledge of immigration regulations and processes. Job Overview: We are seeking a dynamic and motivated Telecaller to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a strong ability to engage with customers over the phone. As a Telecaller, you will be responsible for reaching out to potential and existing customers, addressing their inquiries, and promoting our products/services. Soft Touch Education Pvt. Ltd. In AGI Building 4rth Floor (404-06), Jalandhar City CONTACT HR-8146772949 Key Responsibilities:
Outbound Calls: Make outbound calls to prospective and existing customers to introduce our products/services, follow up on leads, and drive sales.
Customer Engagement: Engage with customers in a friendly and professional manner, answering their questions, addressing concerns, and providing accurate information about our offerings.
Lead Generation: Identify potential sales opportunities and gather relevant information to generate leads for the sales team.
Data Entry: Maintain and update customer information in our CRM system, ensuring accuracy and completeness.
Feedback Collection: Collect feedback from customers to help improve our services and address any issues or concerns..
Compliance: Adhere to company policies and legal regulations, including data protection and telemarketing guidelines.
Experience: 1-3 years experience in telecalling, sales, or customer service is preferred Skills:
Excellent verbal communication and interpersonal skills.
Strong listening skills and the ability to build rapport with customers.
Basic computer skills and proficiency in using CRM software.
Ability to handle rejection and remain motivated.
Attributes:
Positive attitude and a strong work ethic.
Ability to work independently and as part of a team.
Good problem-solving skills and attention to detail.
Job Type: Full-time Pay: ₹15,366.71 - ₹20,992.83 per month Benefits: