Job Opportunities in India
September 29, 2024
Kish Hospitality Consultant
Panaji
OTHER & FULL TIME
Front Office Executive (Casino)
Guest Relation Officer/Associate/Executive – 4 Nos (Females Only) Salary Package - 20,000 to 35,000 + Incentives. (Accommodation + meals + Transport provided)
Job Summary:
The GRE Executive is a crucial member of our Guest Relation Services team, responsible for delivering exceptional customer service to our VIP casino guests. This role involves providing personalized attention, anticipating guest needs, and ensuring a memorable and enjoyable experience for our valued clients.
Key Responsibilities:
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Job Summary:
The GRE Executive is a crucial member of our Guest Relation Services team, responsible for delivering exceptional customer service to our VIP casino guests. This role involves providing personalized attention, anticipating guest needs, and ensuring a memorable and enjoyable experience for our valued clients.
Key Responsibilities:
- Greet and welcome VIP guests upon arrival
- Act as a primary point of contact for guests, addressing their needs and requests promptly and efficiently.
- Coordinate with various departments to fulfil guest requests, such as reservations, dining, entertainment, and transportation.
- Maintain a comprehensive knowledge of casino services, promotions, and special events to effectively communicate and upsell to guests.
- Handle and resolve guest inquiries, concerns, or issues professionally and in a timely manner.
- Maintain confidentiality and discretion when dealing with guest information and requests.
- Collaborate with the GRE Services Supervisor and other team members to ensure a seamless and personalized guest experience.
- Perform other duties as assigned by the Manager.
- Previous experience in customer service, preferably in a casino or luxury hospitality setting.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Knowledge of casino games and industry is a plus.
- Good command over Hindi and English essential. South Indian language will be an added advantage
- Height not less than 5”5.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Performance bonus
- Yearly bonus
- Bachelor's (Preferred)
- total work: 3 years (Required)
- Casino: 2 years (Required)
- Hindi (Preferred)
- English (Preferred)
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