Job Opportunities in India
September 23, 2024
Aabasoft Technologies India Pvt Ltd
OTHER
Customer support Executive(Tamil-voice process)
Job Title: Customer Support Executive (Tamil - Voice Process)
Location: Cochin Info park, kakkanad, Kerala
Experience Level: 0-1 year
We are currently seeking a Customer Support Executive fluent in Tamil for our voice process team. In this role, you will be responsible for delivering exceptional customer service to our Tamil-speaking customers over the phone. If you have a strong command of the Tamil language and a passion for assisting customers, we encourage you to apply!
Responsibilities:
Pay: ₹10,214.10 - ₹15,000.42 per month
Benefits:
Location: Cochin Info park, kakkanad, Kerala
Experience Level: 0-1 year
We are currently seeking a Customer Support Executive fluent in Tamil for our voice process team. In this role, you will be responsible for delivering exceptional customer service to our Tamil-speaking customers over the phone. If you have a strong command of the Tamil language and a passion for assisting customers, we encourage you to apply!
Responsibilities:
- Handle inbound and outbound calls from Tamil-speaking customers with professionalism and empathy.
- Assist customers with their inquiries, provide product information, and resolve issues effectively.
- Ensure customer satisfaction by addressing concerns promptly and accurately.
- Collaborate with team members to achieve service-level targets and maintain quality standards.
- Escalate complex issues to the appropriate department for resolution when necessary.
- Continuously strive to improve customer service processes and contribute ideas for enhancement.
- Fluency in Tamil language is a mandatory requirement.
- Excellent verbal communication skills in Tamil, with the ability to articulate information clearly and concisely.
- Strong customer service orientation and a friendly demeanor.
- Ability to adapt to changing priorities and work well under pressure in a fast-paced environment.
- Good listening skills and the ability to empathize with customers' needs.
- No prior experience required; freshers are welcome to apply.
Pay: ₹10,214.10 - ₹15,000.42 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Provident Fund
- Day shift
- Morning shift
- Overtime pay
- Performance bonus
- Yearly bonus
- Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
- Bachelor's (Required)
- total work: 1 year (Preferred)
- Tamil (Required)
- English (Required)
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