Job Opportunities in India
August 5, 2024
Codezen Tech Solutions
Bhilai
OTHER & FULL TIME
Customer Support Executive (Male Candidates)
Roles and Responsibilities:
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Speak with the employer
+91 9830000000
- Respond to customer inquiries and provide technical support via phone, email, chat, or in person.
- Collaborate with cross-functional teams to address customer concerns and improve product functionality.
- Develop a deep understanding of the product or service to effectively communicate features and benefits to clients.
- Compile and analyze customer feedback to identify areas for improvement and make recommendations.
- Assist in the creation of technical documentation and training materials for clients.
- Maintain a high level of professionalism and customer service while interacting with customers, ensuring their needs are met and their questions are answered promptly.
- Continuously improve customer support processes and procedures by providing feedback and suggestions for efficiency and effectiveness.
- Contribute to the creation and maintenance of a comprehensive customer support knowledge base, including FAQs, troubleshooting guides, and user manuals.
- 0.6 - 1 year experience in a customer support or technical support role.
- Strong technical aptitude and troubleshooting skills to identify and resolve customer technical issues.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers.
- Patience and empathy to handle customer inquiries and resolve issues in a calm and professional manner.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills, with the ability to think analytically and logically to identify root causes and implement appropriate solutions.
- Ability to handle challenging customer interactions with professionalism and composure.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
- Day shift
- Morning shift
- Customer support: 1 year (Preferred)
- English (Preferred)
- Bhilai, Chhattisgarh (Preferred)
- 100% (Preferred)
Speak with the employer
+91 9830000000
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