Job Opportunities in India
October 17, 2024
Accenture
FULL TIME
Customer Service Representative
Project Role : Customer Service Representative
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Adobe Experience Manager (AEM) Sites
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Assist customers in resolving their issues and answering their queries. - Identify and escalate complex customer issues to the appropriate department. - Maintain accurate records of customer interactions and transactions. - Follow up with customers to ensure their issues are fully resolved. Professional & Technical Skills: - Must To Have Skills: Proficiency in Adobe Experience Manager (AEM) Sites. - Good To Have Skills: Experience with web development technologies such as HTML, CSS, and Java Script. - Strong understanding of customer service principles and practices. - Excellent communication and interpersonal skills. - Ability to handle difficult customers and resolve conflicts effectively. - Attention to detail and problem-solving abilities. Additional Information: - The candidate should have a minimum of 5 years of experience in Adobe Experience Manager (AEM) Sites. - This position is based at our Hyderabad office. - A 15 years full-time education is required.
15 years full time education
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Adobe Experience Manager (AEM) Sites
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Assist customers in resolving their issues and answering their queries. - Identify and escalate complex customer issues to the appropriate department. - Maintain accurate records of customer interactions and transactions. - Follow up with customers to ensure their issues are fully resolved. Professional & Technical Skills: - Must To Have Skills: Proficiency in Adobe Experience Manager (AEM) Sites. - Good To Have Skills: Experience with web development technologies such as HTML, CSS, and Java Script. - Strong understanding of customer service principles and practices. - Excellent communication and interpersonal skills. - Ability to handle difficult customers and resolve conflicts effectively. - Attention to detail and problem-solving abilities. Additional Information: - The candidate should have a minimum of 5 years of experience in Adobe Experience Manager (AEM) Sites. - This position is based at our Hyderabad office. - A 15 years full-time education is required.
15 years full time education
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 19, 2024
Quincare Pharmaceuticals Private Limited
Medical Representative
Bankura
FULL TIME
View DetailsSimilar Jobs
September 10, 2024
fetch international
SOCIAL MEDIA CUSTOMER EXECUTIVE (Night Shift)
OTHER & FULL TIME
View DetailsNew Jobs from This Company
October 18, 2024
Accenture
Strategy & Consulting - Global Network - Industry X - S&C Global Network – Industry X – Remediation Business Analyst/Sr Analyst/Consultant
Heredia
OTHER
View Details
October 17, 2024
Accenture
Strategy & Consulting - Global Network - SONG - Martech Manager/Consultant
Heredia
OTHER
View Details