Job Opportunities in India
October 17, 2024
Accenture
FULL TIME
Customer Service Representative
Project Role : Customer Service Representative
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Adobe Experience Manager (AEM) Sites
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Assist customers in resolving their issues and answering their queries. - Identify and escalate complex customer issues to the appropriate department. - Maintain accurate records of customer interactions and transactions. - Follow up with customers to ensure their issues are fully resolved. Professional & Technical Skills: - Must To Have Skills: Proficiency in Adobe Experience Manager (AEM) Sites. - Good To Have Skills: Experience with web development technologies such as HTML, CSS, and Java Script. - Strong understanding of customer service principles and practices. - Excellent communication and interpersonal skills. - Ability to handle difficult customers and resolve conflicts effectively. - Attention to detail and problem-solving abilities. Additional Information: - The candidate should have a minimum of 5 years of experience in Adobe Experience Manager (AEM) Sites. - This position is based at our Hyderabad office. - A 15 years full-time education is required.
15 years full time education
Project Role Description : Provide functional, technical or administrative support to resolve customer problems and queries.
Must have skills : Adobe Experience Manager (AEM) Sites
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As a Customer Service Representative, you will provide functional, technical, or administrative support to resolve customer problems and queries. You will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Assist customers in resolving their issues and answering their queries. - Identify and escalate complex customer issues to the appropriate department. - Maintain accurate records of customer interactions and transactions. - Follow up with customers to ensure their issues are fully resolved. Professional & Technical Skills: - Must To Have Skills: Proficiency in Adobe Experience Manager (AEM) Sites. - Good To Have Skills: Experience with web development technologies such as HTML, CSS, and Java Script. - Strong understanding of customer service principles and practices. - Excellent communication and interpersonal skills. - Ability to handle difficult customers and resolve conflicts effectively. - Attention to detail and problem-solving abilities. Additional Information: - The candidate should have a minimum of 5 years of experience in Adobe Experience Manager (AEM) Sites. - This position is based at our Hyderabad office. - A 15 years full-time education is required.
15 years full time education
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