We're Hiring Customer Services -Operation Executive for a leading artisanal cheesemaking company Position: Customer Services -Operation Location: Mulund / Bhandup Gender: Only Female Role: We are looking for a Customer Services Operation to front our direct-to-consumer business. The role is ideal for someone who thrives in a fast-paced, growth-oriented, and funworking environment. Qualifications: ● Graduation in Hospitality Management or Culinary Arts & Sciences ● Excellent communication skills ● Basic proficiency in MS Excel and other MS Office tools Duties and Responsibilities: ● Gain in-depth knowledge of the cheese business after training, includingunderstanding all products and their applications ● Book and record orders (Direct-to-Consumer business vertical) received through all sales channels (Whats App, Email, Website, and Calls) ● Coordinate with the production, dispatch, and delivery teams to ensure timely and accurate delivery of orders ● Ensure customers receive timely updates on their orders ● Build and maintain relationships with customers ● Resolve customer complaints quickly and efficiently ● Keep customers updated on the latest products and launched ● Communicate customer feedback and insights about products and services with thedigital and business development teams ● Submit weekly and monthly MIS reports Job Type: Full-time Pay: ₹18,000.00 - ₹23,000.00 per month Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer service: 1 year (Required)
Language:
English (Required)
Work Location: In person
We regret to inform you that this job opportunity is no longer available