Job Opportunities in India
October 18, 2024
SEO DISCOVERY Private Limited
FULL TIME
Customer Service Expert (Male)
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Pay: ₹25,000.00 - ₹35,000.00 per month
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Customer service: 1 year (Required)
- English (Required)
Speak with the employer
+91 9855277847
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