Job Opportunities in India
September 22, 2024
RecruitEase
FULL TIME
Customer Service Executive
Hiring company: A personal care brand
Work location: Kirti Nagar, Delhi (metro station pickup & drop provided in office car)
Working days & timings: Monday – Friday in office (All Saturdays are work from home), 10am – 7pm, Sunday is fixed off
Job Summary:
We are seeking a dedicated and personable Customer Service Executive to join our team. The ideal candidate will be responsible for providing outstanding customer support, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-centric mindset, and the ability to handle multiple tasks efficiently.
Key Responsibilities:
· Customer Support: Respond to inquiries via phone, email, live chat, and social media; provide product and order information.
· Issue Resolution: Address and resolve customer complaints; escalate complex issues when necessary.
· Order Management: Assist with order placements, changes, and tracking; coordinate with warehouse and shipping teams.
· Product Knowledge: Understand our fragrance products and provide personalized recommendations.
· Customer Feedback: Collect feedback and suggest improvements; maintain accurate records in CRM software.
· Team Collaboration: Work closely with team members; participate in training and meetings.
· Customer Engagement: Support customer loyalty strategies and marketing initiatives.
Qualifications:
· Any bachelor’s degree.
· 6 months to 1.5 year in customer service, preferably in D2C or retail but not mandatory.
· Fluent in English with excellent communication skills.
· Strong problem-solving abilities and ability to multitask.
Application Process:
Interested candidates are invited to submit their resume and interest in the role via the Google form below: https://forms.gle/Kt Nv Fz NLp1Fe RSK48
Call us on +91-9667517818 for any queries.
Job Type: Full-time
Pay: Up to ₹27,000.00 per month
Schedule:
Work location: Kirti Nagar, Delhi (metro station pickup & drop provided in office car)
Working days & timings: Monday – Friday in office (All Saturdays are work from home), 10am – 7pm, Sunday is fixed off
Job Summary:
We are seeking a dedicated and personable Customer Service Executive to join our team. The ideal candidate will be responsible for providing outstanding customer support, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-centric mindset, and the ability to handle multiple tasks efficiently.
Key Responsibilities:
· Customer Support: Respond to inquiries via phone, email, live chat, and social media; provide product and order information.
· Issue Resolution: Address and resolve customer complaints; escalate complex issues when necessary.
· Order Management: Assist with order placements, changes, and tracking; coordinate with warehouse and shipping teams.
· Product Knowledge: Understand our fragrance products and provide personalized recommendations.
· Customer Feedback: Collect feedback and suggest improvements; maintain accurate records in CRM software.
· Team Collaboration: Work closely with team members; participate in training and meetings.
· Customer Engagement: Support customer loyalty strategies and marketing initiatives.
Qualifications:
· Any bachelor’s degree.
· 6 months to 1.5 year in customer service, preferably in D2C or retail but not mandatory.
· Fluent in English with excellent communication skills.
· Strong problem-solving abilities and ability to multitask.
Application Process:
Interested candidates are invited to submit their resume and interest in the role via the Google form below: https://forms.gle/Kt Nv Fz NLp1Fe RSK48
Call us on +91-9667517818 for any queries.
Job Type: Full-time
Pay: Up to ₹27,000.00 per month
Schedule:
- Day shift
- Kirti Nagar, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
- Bachelor's (Required)
- English (Required)
We regret to inform you that this job opportunity is no longer available
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