Job Opportunities in India


October 11, 2024

Amex

Customer Service Associate

You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?

American Express is on a journey to provide the world’s best customer experience every day. The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.

  • To Solve for Amex Card Member's queries efficiently and provide the world’s best customer experience every day

  • Ability to Take Quick Decisions and Respond to Customer Inquiries

  • Deliver extraordinary customer care by responding to questions concerning

  • Provide Superior Customer Experience on Calls to Consumer Card Members

  • Resolve all Customer Queries and Follow Established Procedures as Appropriate

  • Provide alternatives and apply Superior Service No, Call Handling Skills

  • To Ensure Best Possible Solutions and FCR to Card Members

  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals

  • Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands

  • To Meet Their Needs and Ensure Quality Service is given at all times

  • Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries

  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment

  • Grow and nurture customer relationships on every interaction that results in measurable customer value

  • Document necessary account information and offer custom solutions that benefit the customer

  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

Minimum Qualifications

  • Minimum 10+2 in any workstream

  • Minimum 1 Year experience in International Voice Process

Preferred Qualifications

  • Excellent communication skills

  • Preferably Graduate in any stream
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Latest Job Opportunities


October 19, 2024

Seacom Group
Training and Placement Officer

FULL TIME & OTHER

View Details

October 19, 2024

Hemocean outsourcing
Tele Caller Evecutive

OTHER & FULL TIME

View Details

October 19, 2024

Quincare Pharmaceuticals Private Limited
Medical Representative

Bankura

FULL TIME

View Details

October 19, 2024

DTC Projects (P) Ltd.
Sales Executive

OTHER & FULL TIME

View Details

October 19, 2024

DTC Projects (P) Ltd.
Junior Accounts Executive

OTHER & FULL TIME

View Details

Similar Jobs


September 10, 2024

IDFC FIRST Bank
Customer Service Executive-Loan Center

FULL TIME

View Details

September 10, 2024

S and S Enterprises
Hiring for customer support

FULL TIME

View Details

September 10, 2024

fetch international
SOCIAL MEDIA CUSTOMER EXECUTIVE (Night Shift)

OTHER & FULL TIME

View Details

September 10, 2024

Washify Autocare Pvt Ltd.
Customer Support Associate

FULL TIME

View Details

September 10, 2024

Joyshree TVS
Customer Service Advisor

FULL TIME

View Details

September 10, 2024

Joyshree TVS
Customer Care Executive

FULL TIME

View Details

New Jobs from This Company


October 16, 2024

Amex
Talent Acquisition Partner

INTERN & FULL TIME

View Details

October 11, 2024

Amex
Team Assistant
View Details

October 11, 2024

Amex
Talent Acquisition Coordinator
View Details

October 11, 2024

Amex
Customer Service Associate
View Details

September 24, 2024

Amex
Database Admin- Couchbase
View Details