Job Opportunities in India
July 10, 2024
CareerHaat
OTHER & FULL TIME
Customer Relationship Officer
- Keep and maintain a healthy pipeline of potential retail mass market (unregistered businesses and personal) customers, to whom products and solutions are offered based on their needs • Responsible for onboarding of customers through medium know your customer (MKYC) and assisting them to upgrade to enhanced know your customer (EKYC) • Guide prospective customers to self-onboard via the app or onboard them via the agency app • Educate customers on the use of USSD and other digital platforms to transact • Where necessary, mobilize cash from unregistered businesses. This cash should be • digitized (e.g. deposited into Affinity mobile money wallet) as early as possible or recycled to customers who may need cash. • Participate in sales and activation campaigns to drive customer on-boarding • Manage a portfolio of personal customers and unregistered businesses, understanding their needs and providing relevant and digital solutions to them. • Develop and maintain excellent relationship with all customers, underpinned by sector understanding and being empathetic to the customer. • Delivers against individual targets, also contributing to Hub/Branch and companywide targets
Pay: ₹10,000.00 - ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus
- English (Required)
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