Job Opportunities in India
September 14, 2024
FSL Software Technologies ltd
FULL TIME & OTHER
Customer Care Executive
Key Responsibilities:
Pay: ₹10,672.59 - ₹28,370.51 per month
Benefits:
Speak with the employer
+91 8264218339
- Handle incoming customer inquiries via phone, email, chat, or in-person with professionalism and courtesy.
- Address and resolve customer complaints and concerns efficiently and effectively, aiming to exceed customer expectations.
- Maintain a thorough understanding of our products or services to provide accurate information and guidance.
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges as needed.
- Gather and document customer feedback to help improve service quality and contribute to process improvements.
- Work closely with other team members and departments to ensure seamless customer service and address any operational issues.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive attitude.
- Ability to handle stressful situations with empathy and professionalism.
- Proficiency in using CRM software and other customer service tools.
- Strong attention to detail and organizational skills.
Pay: ₹10,672.59 - ₹28,370.51 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Paid sick time
- Day shift
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
- Higher Secondary(12th Pass) (Preferred)
- Hindi (Preferred)
- English (Preferred)
Speak with the employer
+91 8264218339
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