. ROLE AND RESPONSIBILITIES: - Counsels the patients address their concerns & problems, give them best possible solutions, make them understand about the changes, improvement of the treatment. - Regular Follow-up of All Leads in Recommended time. - Weekly and Quarterly Meeting Attendance Compulsory - To Achieve and Maintain Goal of Patient Retention Ratio. - To Achieve and Maintain Goal of Lead Conversion. - To Achieve Goal of Patient Conversion. - To Handle and Resolve Patient Grievances in recommended period of time. - To Follow & improve Standard Operating Protocols set by the organization. - Get regular training & knowledge about all services. - To achieve Business Goal. - To ensure best patient experience. - To attend training programs, workshops & other activities organized by the company - Suggestions related to services to Patient & Cross selling of treatment packages to the patients. - Regular calling to the patients - Regular Updating of knowledge through Training. - Provide best Hospitality to each and every patient. - Be responsible for the welfare of each individual in the unit and do all possible to solve problems. - To provide guidelines to patient to improve Skin health - Improvement of Counseling Skill as Per Analysis of Audit Report. - Updating of report on daily basis & analysis of the report - To do ethical Counseling to the each and every patient - Additional Responsibility Given by Management and Superior. - For Category S (Small) clinics Counselor is Responsible for the all tasks of Front Desk. - Cash Handling, Cash Deposit, General Administration Work. - General Accounting Work. - Taking Patient Photographs According Protocol and updating in Software - Updating Daily, Weekly and monthly report regularly. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: