Job Opportunities in India
October 16, 2024
ORTEZ INFOTECH PVT LTD
OTHER & FULL TIME
Client Support Executive
Job Title: Technical Support Engineer
About Company:
We are one of the largest Services providers serving in India, majorly in Kerala and Middle East. Signing up our first client in the year 2004, with 20 years of hands-on experience in Hotel Management Solutions. We have built a strong platform for delivery of diverse digital management solution related services and established a reputation for high service standards enabled by the quality of our software, our approach to after sales service and support, and several other innovations and continuous improvement initiatives. With a client base of over 600+ hotels across Kerala, Rest of India and Middle East, we have the ability to offer our latest technological services across the world.
Job Overview:
We are seeking a highly skilled Technical Support Engineer to join our dynamic team. The ideal candidate will be responsible for addressing queries and technical issues faced by our clients. This role requires strong problem-solving abilities, excellent communication skills, and a deep understanding of technical concepts. The Technical Support Engineer will play a crucial role in ensuring customer satisfaction through effective resolution of technical challenges.
Responsibilities:
· Respond promptly and professionally to client inquiries related to technical issues and provide effective solutions.
· Diagnose and troubleshoot technical problems, guiding clients through appropriate steps for issue resolution.
· Offer technical guidance and support to clients, both remotely and on-site .
· Collaborate with the development team to escalate and resolve complex technical issues.
· Provide training and guidance to clients on using software.
Qualifications:
· Diploma in CS, Hardware and networking, Electronics
· Strong analytical and problem-solving skills.
· Ability to work independently and collaboratively in a team environment.
Job Types: Full-time, Permanent
Pay: ₹9,432.12 - ₹25,067.69 per month
Benefits:
About Company:
We are one of the largest Services providers serving in India, majorly in Kerala and Middle East. Signing up our first client in the year 2004, with 20 years of hands-on experience in Hotel Management Solutions. We have built a strong platform for delivery of diverse digital management solution related services and established a reputation for high service standards enabled by the quality of our software, our approach to after sales service and support, and several other innovations and continuous improvement initiatives. With a client base of over 600+ hotels across Kerala, Rest of India and Middle East, we have the ability to offer our latest technological services across the world.
Job Overview:
We are seeking a highly skilled Technical Support Engineer to join our dynamic team. The ideal candidate will be responsible for addressing queries and technical issues faced by our clients. This role requires strong problem-solving abilities, excellent communication skills, and a deep understanding of technical concepts. The Technical Support Engineer will play a crucial role in ensuring customer satisfaction through effective resolution of technical challenges.
Responsibilities:
· Respond promptly and professionally to client inquiries related to technical issues and provide effective solutions.
· Diagnose and troubleshoot technical problems, guiding clients through appropriate steps for issue resolution.
· Offer technical guidance and support to clients, both remotely and on-site .
· Collaborate with the development team to escalate and resolve complex technical issues.
· Provide training and guidance to clients on using software.
Qualifications:
· Diploma in CS, Hardware and networking, Electronics
· Strong analytical and problem-solving skills.
· Ability to work independently and collaboratively in a team environment.
Job Types: Full-time, Permanent
Pay: ₹9,432.12 - ₹25,067.69 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
- Day shift
- Performance bonus
We regret to inform you that this job opportunity is no longer available
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