September 24, 2024

Ecocert India

OTHER

Client Relationship Officer - Textile

Bangalore

Customer relations

Permanent

[211CBD62-BCC1-4582-B4E3-0D59F060B4E7]

Job description

Accompany a client portfolio throughout the year. Ensure a smooth delivery of the service while being a link between the internal and the external sides.

1. Accompany the client throughout the year

Inform the client about the certification schemes he is interested in and answer related questions
Inform the client about Ecocert certification process and tools and answer related questions
Follow up internally on client requests and on the clients certification process to ensure a good quality of service
Explain Ecocert requests to the client and provide the relevant support. Communicate some of the Ecocert requests
Refer the client or its requests to the appropriate internal resource based on its needs
Process complaints, involve the necessary resources internally and ensure follow up

2. Proceed with renewals

Inform the client about the renewal process, required actions and associated deadlines
Issue renewal quotation if required
Issue invoice order and communicate invoice
Support to collect receivables

3. Process changes requests
- Gather and process changes requests from the clients
- Communicates changes to relevant staff internally where necessary and ensure follow-up
- Issue additional quotation and invoices order if necessary
4. Audit follow up

Follow-up with the client to ensure receipt of necessary corrective action and/or evidence.
Process corrective actions/evidences or allocate internally if evaluation competence is required.

Profile

Education: Bachelor/Diploma in Textile
Experience : Minimum 1 year experience in the textile industry
Behavioural skills:
- Global vision and professional judgement
- Courage and decision making
- Agility and Adaptability
- Communication and interpersonal skills
- Proactivity and creativity
- Diligence
- Organisation and anticipation
Remuneration: As per industry standards
Type of contract: Full time contract