Job Opportunities in India


September 24, 2024

Ecocert India

OTHER


Client Relationship Officer - Textile

Bangalore
Customer relations
Permanent
[211CBD62-BCC1-4582-B4E3-0D59F060B4E7]
Job description
Accompany a client portfolio throughout the year. Ensure a smooth delivery of the service while being a link between the internal and the external sides.
  • 1. Accompany the client throughout the year
    • Inform the client about the certification schemes he is interested in and answer related questions
    • Inform the client about Ecocert certification process and tools and answer related questions
    • Follow up internally on client requests and on the clients certification process to ensure a good quality of service
    • Explain Ecocert requests to the client and provide the relevant support. Communicate some of the Ecocert requests
    • Refer the client or its requests to the appropriate internal resource based on its needs
    • Process complaints, involve the necessary resources internally and ensure follow up
  • 2. Proceed with renewals
    • Inform the client about the renewal process, required actions and associated deadlines
    • Issue renewal quotation if required
    • Issue invoice order and communicate invoice
    • Support to collect receivables
  • 3. Process changes requests
    • Gather and process changes requests from the clients
    • Communicates changes to relevant staff internally where necessary and ensure follow-up
    • Issue additional quotation and invoices order if necessary
  • 4. Audit follow up
    • Follow-up with the client to ensure receipt of necessary corrective action and/or evidence.
    • Process corrective actions/evidences or allocate internally if evaluation competence is required.
Profile
  • Education: Bachelor/Diploma in Textile
  • Experience : Minimum 1 year experience in the textile industry
  • Behavioural skills:
    • Global vision and professional judgement
    • Courage and decision making
    • Agility and Adaptability
    • Communication and interpersonal skills
    • Proactivity and creativity
    • Diligence
    • Organisation and anticipation
  • Remuneration: As per industry standards
  • Type of contract: Full time contract

Please send your CV and cover letter

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