Job Opportunities in India
October 18, 2024
ITVEDANT Education Pvt. Ltd.
FULL TIME & OTHER
Chat Support Executive
Key Responsibilities:
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Speak with the employer
+91 8828823348
- Enquiry Generation & Lead Capture:
- Engage with customers via live chat to respond to inquiries and provide information.
- Capture essential customer details, particularly mobile numbers, for follow-up purposes.
- Whats App Communication:
- Broadcast targeted messages via Whats App to a predefined list of customers.
- Respond promptly to each customer inquiry received on Whats App, maintaining a high standard of professionalism.
- Chatbot Lead Generation:
- Operate and manage a chatbot platform, ensuring that leads generated through automated conversations are captured and followed up.
- Troubleshoot and refine chatbot interactions to maximize lead generation.
- Inbound Lead Handling:
- Manage and respond to leads received via the IVR system.
- Ensure that all potential leads are engaged and that their contact details are recorded for future communication.
- Enquiry Follow-Up:
- Keep customer chats active and ongoing until the inquiry is successfully converted into a qualified lead.
- Follow up on all ongoing chats to ensure that customers’ needs are being met and no inquiry is left unattended.
- Lead Management & Communication:
- Forward qualified leads to the relevant sales or customer support teams for further communication.
- Ensure continuous top-up of leads and maintain a lead database for future outreach.
- Written Communication Skills:
- Demonstrate excellent written communication to engage customers effectively and professionally through all chat platforms.
- Adapt communication style according to the customer’s needs, ensuring clarity and conciseness in responses.
- Gather feedback from customers during chat interactions and share it with the team to improve service.
- Help develop new strategies for chat and communication based on customer feedback.
- Assist in testing new tools or features to improve how we communicate with customers.
- Proven experience in handling chat and online customer inquiries.
- Experience with chatbot platforms for lead generation.
- Strong command of written communication in English (and other applicable languages).
- Proficient in using Whats App for business communication and broadcasting.
- Ability to multitask and manage multiple chats at once while maintaining quality responses.
- Detail-oriented with the ability to capture key customer information efficiently.
- Familiarity with CRM software and lead management tools is a plus.
- Good problem-solving skills and the ability to manage difficult customer inquiries.
- Comfortable working with high volumes of inquiries.
- Ability to work in a fast-paced environment and manage high volumes of customer inquiries.
- Problem-solving skills to assist customers with their needs and escalate complex inquiries when necessary.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
- Work from home
- Day shift
- Night shift
Speak with the employer
+91 8828823348
Latest Job Opportunities
October 19, 2024
Quincare Pharmaceuticals Private Limited
Medical Representative
Bankura
FULL TIME
View DetailsSimilar Jobs
October 13, 2024
Silver Staar Recruiters
URGENT HIRING FOR CUSTOMER CARE REPRESENTATIVE ( Voice / chat)
OTHER & FULL TIME
View DetailsOctober 17, 2024
PROPARKIN TECHNOLOGIES PRIVATE LIMITED
Chat Support Executive
FULL TIME & OTHER
View DetailsOctober 17, 2024
Emergefresh Solutions Private Limited
Urgent Hiring For Chat Support Executive
OTHER & FULL TIME
View DetailsOctober 16, 2024
Khateer Ventures Private Limited
Chat Process- Fresher
FULL TIME & OTHER
View DetailsOctober 14, 2024
Modeling World
Influencer/Model for Chat App Promotion
CONTRACT & PART TIME & OTHER & FULL TIME
View Details