Job Opportunities in India


October 17, 2024

Digininja Private Limited

FULL TIME


Chat Support Executive

We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat.
Key Responsibilities:
  • Provide prompt, courteous, and efficient live chat support to customers, addressing their queries, concerns, and issues effectively.
  • Assist our customers by understanding their products/services and providing accurate information to them.
  • Resolve customer issues in a timely manner, escalating complex problems to higher authorities when necessary.
  • Empathize with customers and provide excellent customer service.
Requirements:
  • Minimum high school diploma or equivalent.
  • 2+ years of Chat Support experience is a must.
  • Excellent written and verbal communication skills in English are compulsory.
  • Comfortable using live chat support software and multitasking between multiple chat windows.
  • Previous experience in web chat support for foreign clients would be a plus.
  • Candidates with a background in international live chat support will be given preference.
  • Strong problem-solving skills with the ability to think on your feet and find solutions quickly.
  • Willingness to adapt to new processes, tools, and client requirements.
Working days: Monday to Saturday.
Job Type: Full-time
Pay: Up to ₹420,000.00 per year
Benefits:
  • Provident Fund
Schedule:
  • Day shift
  • Rotational shift
Ability to commute/relocate:
  • Noida Sector 62, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
  • Chat Support: 2 years (Required)
Language:
  • English (Preferred)
Shift availability:
  • Night Shift (Preferred)
  • Day Shift (Preferred)
Work Location: In person
Expected Start Date: 04/11/2024

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