Job Opportunities in India
October 16, 2024
AIOR Patna
OTHER & FULL TIME
Call Center Executive
Ø Manage customer disputes and issues in a positive manner.
Ø Interacts effectively with the Operations team, business partners, and internal departments.
Ø Identifies opportunities to improve processes and services.
Ø Answering inbound and outbound calls.
Ø Route calls to appropriate department(s).
Ø Entering accurate information into a multi-screen computer application.
Ø Engages in both inbound and outbound voice and chat
Ø Uses client-based email in work.
Ø Demonstrate awareness, motivation, and technical skills to assist in the development and growth of the contact center teams and help to identify process improvements
Ø Assess all in-bound calls to accurately and efficiently address caller’s needs
Ø Customers of health care providers often need assistance finding information about appointments and services and resolving issues.
Ø Identify patients’ and other customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Ø Documents notes in computer regarding appointment, failed appointment, or additional conversations.
Job Types: Full-time, Permanent, Fresher
Pay: ₹7,000.00 - ₹12,000.00 per month
Schedule:
Ø Interacts effectively with the Operations team, business partners, and internal departments.
Ø Identifies opportunities to improve processes and services.
Ø Answering inbound and outbound calls.
Ø Route calls to appropriate department(s).
Ø Entering accurate information into a multi-screen computer application.
Ø Engages in both inbound and outbound voice and chat
Ø Uses client-based email in work.
Ø Demonstrate awareness, motivation, and technical skills to assist in the development and growth of the contact center teams and help to identify process improvements
Ø Assess all in-bound calls to accurately and efficiently address caller’s needs
Ø Customers of health care providers often need assistance finding information about appointments and services and resolving issues.
Ø Identify patients’ and other customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Ø Documents notes in computer regarding appointment, failed appointment, or additional conversations.
Job Types: Full-time, Permanent, Fresher
Pay: ₹7,000.00 - ₹12,000.00 per month
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotational shift
- Overtime pay
- Performance bonus
- Bachelor's (Preferred)
- Technical support: 1 year (Preferred)
- tele sales: 1 year (Preferred)
- total work: 1 year (Preferred)
- Hindi, English (Preferred)
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