Assistant Officer, Video KYC Support, Consumer Banking Group
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you
Job Purpose
To improve the quality of customer interactions and KYC fulfilment in the VRM Channel through virtual support.
To be compliant and adhere to all regulatory KYC requirements and ensure appropriate customers are onboarded.
To improve knowledge on KYC requirements and support the VRM Channel onboarding process.
Support frontline business to deliver effortless banking experience to customers.
Key Accountabilities
Adhere to KYC guidelines and onboard customer as per the same
Customer acceptance procedure of the bank is strictly adhered to.
Identify KYC gaps if any and ensure the same is rejected upfront.
Act as first line of defence for the bank.
Job Duties & Responsibilities
Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
All KYC call requests must be serviced as per defined SL without deviation.
KYC exceptions if any, need to be duly escalated as per defined approval matrix.
All required disposition and interactions with customer to be duly recorded / documented in the relevant system
Continuously review the internal monitoring process and identify areas of improvement.
Required Experience
1-2 years of experience preferably in banking industry and/or within KYC, Account services or Banking Operations environment
Education / Preferred Qualifications
Degree holder
Certifications in the areas of Operations, MS office will be an advantage.
Core Competencies
Strong interpersonal & verbal and written communications skills
Good, effective and engaging skills. Calling skills preferred
Basic analytical skills
Good judgement and problem solving skills
Able to organize information in a structured manner
Technical Competencies
Proficient in MS office tools, Ms Excel, Power point, Word
Knowledge of Finacle, Call Centre Tools, CMS preferred.
Work Relationship
Ensuring remote coverage and engagement of customers along with Branch teams for support.
Close interaction with Channels / Segments and Clusters to ensure consistent delivery of service and business objectives.
DBS India - Culture & Behaviours:
DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviours are:
Demonstrate Business Performance through PRIDE 2.0 Value Based Propositions.
Ensure Customer Focus by Delighting Customers & Reduce Complaints.
Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation.
Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement.
Maintain the Highest Standards of Honesty and Integrity.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret to inform you that this job opportunity is no longer available