Job Opportunities in Greece
September 3, 2024
HotelBrain
Κώς
OTHER
Reservations Manager - Kos
Τοποθεσία Κως πριν 16 μέρες Ημ. ανάρτησης πριν 16 μέρες Με μεγάλη εμπειρία Επίπεδο εμπειρίας Με μεγάλη εμπειρία Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Τουρισμός Κατηγορία θέσης Τουρισμός
Hotel Brain Group and Hotel Brain Aegean
located οn KOS island and boasting a portfolio of 7 hotels, are seeking to employ:
Reservations Manager
Job Description:
To manage the reservations department to achieve an efficient, proactive and collaborative operation that both maximizes total hotel revenue and delivers an exceptional level of guest and team member experience in line with brand standards and company policies and procedures.
The responsibilities of the position include, but are not limited to:
Hotel Brain Group and Hotel Brain Aegean
located οn KOS island and boasting a portfolio of 7 hotels, are seeking to employ:
Reservations Manager
Job Description:
To manage the reservations department to achieve an efficient, proactive and collaborative operation that both maximizes total hotel revenue and delivers an exceptional level of guest and team member experience in line with brand standards and company policies and procedures.
The responsibilities of the position include, but are not limited to:
- Oversee the reservations team, including hiring, training, and performance evaluation
- To proactively manage the group and individual business in line with company policy and brand standards
- To ensure all reservations systems are maintained in line with company and brand standards
- To drive departmental guest satisfaction in line with brand standards and agreeing action plans with the supervisors
- To monitor customer feedback responding to escalations, as well as responding to and handling any guest queries
- To ensure effective communication within the reservations team, championing a culture that enhances the Guest experience and effective and timely communication of business on the books to assist the operational departments with their departmental strategies
- To maintain a strong working relationship with all departments as well as external suppliers and partners.
- Any other reasonable request as required by the business
- Previous Reservations and/or leadership experience is required.
- Strong knowledge of the Reservation market segments such as Leisure, Convention Group, and Tour/FIT is required.
- Knowledge of Protel PMS, Microsoft Word and Excel is an asset.
- He/She should be effective communicator and trouble-shooter, enthusiastic, self-motivated, adaptable, able to delegate and complete assigned tasks, and must possess a strong sense of responsibility. The ability to be diplomatic is essential.
- Excellent knowledge of the English language, both verbally and in writing, second fluent language is preferable.
We regret to inform you that this job opportunity is no longer available
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