Job Opportunities in Greece

Τοποθεσία Ρόδος πριν 10 μέρες Ημ. ανάρτησης πριν 10 μέρες Με κάποια εμπειρία Επίπεδο εμπειρίας Με κάποια εμπειρία Εποχιακός/ή Τύπος απασχόλησης Εποχιακός/ή Τουρισμός Κατηγορία θέσης Τουρισμός
A fast-growing hospitality management company is seeking to hire an experienced Guest Service Manager.

The Guest Service Manager will play a pivotal role in shaping the guest experience. In this dynamic position, you will lead our dedicated guest service team, ensuring we deliver top-notch hospitality services. A primary objective is to foster an environment where every team member is empowered to enhance guests' memorable experiences.

Key Responsibilities:
Recruiting and training a talented guest service team, enhancing their skills to create a warm and welcoming atmosphere.

Managing guest relations to ensure all inquiries, requests, and complaints are addressed promptly and professionally. Acting as a key point of contact.

If needed, providing service recovery to improve satisfaction levels of the guests.

Collaborating with various hotel departments to ensure seamless service delivery.

Anticipating guest needs and creating personalized experiences for VIPs and special occasions.

Monitoring feedback and taking proactive measures to enhance guest satisfaction and loyalty.

Adhering to company policies and procedures, as well as to health and safety rules and regulations, and other relevant laws.

Developing a vibrant and supportive environment as we build a culture of high-quality services.

Requirements

Bachelor’s degree in hospitality management or a related field.

Minimum of three years’ experience in a guest services role, preferably in hospitality.

Proven leadership skills, with experience in training and developing a team.

Outstanding communication skills in English; proficiency in additional languages is a plus.

Strong problem-solving abilities and a calm demeanor under pressure.

Passion for delivering exceptional guest experiences and a keen eye for detail.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Benefits

Competitive remuneration package & benefits within a fast-growing business environment

All applications will be acknowledged and treated as strictly confidential.