Job Opportunities in Greece
November 16, 2023
Ella Hotels and Resorts
Κέρκυρα
OTHER
Front Office Agent
Ella Resorts is a newly established hospitality management company, boasting a collection of eco-chic hospitality properties. In 2024, Ella Resorts will be operating a portfolio of 7 lifestyle & family resorts on the islands of Rhodes, Corfu & Crete, offering exceptional quality and service excellence. In order to support our rapid growth we are seeking to hire:
Front Office Agent
Position Summary
The Front Office Agent offers guest administrative support across the resort. He/she welcomes guests, greets people who visit the resort. Coordinates front-desk activities, including correspondence distribution, redirection phone calls, and represents the resort to guests throughout all stages of their stay.
Scope
Join us today to build our future together.
All applications will be acknowledged and treated as strictly confidential.
Front Office Agent
Position Summary
The Front Office Agent offers guest administrative support across the resort. He/she welcomes guests, greets people who visit the resort. Coordinates front-desk activities, including correspondence distribution, redirection phone calls, and represents the resort to guests throughout all stages of their stay.
Scope
- Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Delivers on departmental plans and objectives, to meet hotel targets
- Builds and maintains effective working relationships whilst promoting the company’s culture and values
- Three or more years’ working experience in a similar role in the luxury hospitality sector (5* Hotels)
- Degree / Diploma in Hospitality/Tourism
- Excellent knowledge of English language
- A second language (French, German, Russian, or Italian) will be considered as a plus
- Flexibility to respond to a range of different work situations
- Passion for delivering exceptional levels of guest service
- Negotiation and excellent Communication skills
- Pleasant personality, client oriented
- Accommodation & daily meal
- Competitive remuneration package & benefits
- Continuous training
- Career prospects on a transparent working environment
- Company team events
- Collaborative working environment
Join us today to build our future together.
All applications will be acknowledged and treated as strictly confidential.
We regret to inform you that this job opportunity is no longer available
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