Job Opportunities in Finland

You will have impact and fun at work by:

• Leading and Collaborating on Player Support Operations: Oversee Player Support process for assigned game projects, collaborating with cross-functional teams to improve player experience and communication.
• Driving Player Advocacy and Game Improvement: Advocate for players within game teams, continuously improving game performance and business important metrics.
• Running Outsourcing and Communication: Empower outsourcing partners with necessary knowledge and facilitate communication between developers, support agents, and players on bugs, UX, and product updates.
• Data-Driven Strategy and Industry Trends: Support data-related tasks using platforms like Power BI, analyze industry trends, and proactively optimize Player Support processes.

Experience and skills we are looking for:

• Proficient verbal and written English skills to process, analyse, and efficiently communicate sophisticated ideas in relatable terms with different partners.
• Solid project management experience.
• Proven experience working with Player Support tools, methodologies, and processes. Understands the impact of Player Experience and Player Support operations on game and business metrics.
• Skilled in working in multicultural environments, empathic, culturally aware, and has strong conflict management skills. Able to tackle tasks as part of a team and independently.
• A proactive drive to improve the craft, our working methods, and yourself.
• A detailed understanding of mobile puzzle games and/or a deep curiosity about the genre.

It would be nice if you also have the following skills:

• Experience building Player Support KPI dashboards and reporting.
• SQL knowledge and experience with BI tools.
• Experience building automation and deflection measures.
• Understanding mobile games business.