Senior Manager, Growth

September 13, 2024

Kone

Espoo

OTHER

KONE is a global leader in the elevator and escalator industry: our job is to make the world’s cities better places to live. At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building.

KONE Commercial & Operations global team ensures we are the most competitive in each of our businesses, throughout the lifecycle.

We are looking for a

Senior Manager, Growth

for the Sales Operations & Customer Service team within our Global Service Business. In this role, you will play a key part in enabling KONE’s profitable Service Business growth globally by collaborating closely with Areas, developing enablers together with stakeholders from other business lines and functions, and ensuring business impact. You will report directly to the Head of Sales Operations & Customer Service.

Your r esponsibilities include :

Driving t wo of the main cornerstones of the Service Business Commercial A pproach to new heights and never-before-seen impact: Digital Growth and Growth Fundamentals

Responsibility for driving the Sales Funnel of the Global Service Business, including ownership, accountability and drive for understanding, explaining, analysing and showing passion for Sales, the Enablers of Sales and the Salespeople in KONE Frontlines and Regions

Close collaboration with KONE Areas and Frontlines to identify the cornerstones of global Service Sales Excellence , listening and learning with the markets to see how Global Business Line can drive value for the customer

Ownership of the Regional Salesperson Tools, Processes and Role Description s in global

Digital Growth: Ownership of the Global Service Customer Experience Strategy including Digital Channels and Customer Experience

Growth Fundamentals: Ownership of development activities and drive for step changes in the traditional levers of Service Business growth , including but not limited to conversions, hunting mentality, account management, share-of-wallet growth levers , retention , lead handling and acquisitions

Drive sales adoption of the Service Business Offering

Foster a forward-looking view beyond the ongoing Strategy Period to develop the key enablers of Service Business Growth to the next level

Engage actively with colleagues to build strong working relationships across the global teams for the benefit of the Areas and Frontlines

Act as a Global Business Partner towards Area Service Growth stakeholders

Requirements for the role :

Minimum 5 years of experience in a s ervice business with a sales or business management scope, including either frontline or area exposure

Proven track-record of working with sales and growth topics

Strong commercial acumen, experience and knowledge of key Service financials

Ability to establish structure , simplify complexity and establish presentation storylines

Ability to understand dependencies and creat e clarity to support decision making rationales.

Minimum 5 years of experience in leading and rolling out complex global and/or local programs in a matrix organization

Business degree in a relevant field

Fluent in English

The position requires travelling for approximately 25% of your time. The position is preferably located in Espoo ( Finland ) , but location in other KONE sites is negotiable .

For more information on the position, please contact the hiring manager Tiina Nurminen preferably via phone on Monday, September 23 rd 9-10 EET or Monday, September 30 th 13:30-15:30 EET (+358 40 738 4142).

Please submit your application latest on September 30 th , 2024.

#LI-GO

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

We regret to inform you that this job opportunity is no longer available