Job Opportunities in Egypt
October 17, 2024
Givaudan
القاهرة
Service Desk Analyst
Step into our world of creativity and joy!
Service Desk Analyst
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Service Desk Analyst – Your future position
As the Service Desk Analyst, you will provide functional and technical support in the Workplace Services area.
Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value, and are experienced in partner management. You will work on-site reporting to the Workplace Service Desk Manager and based at our site in the 6th of October City. In this exciting role, you will:
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Troubleshoot and provide first-level support on Service Desk calls spanning a wide range of applications, systems, and hardware.
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Create detailed service desk calls in Ask Me (Service Now) tool, monitor, chase resolver groups, and keep users informed of progress through the lifecycle of the call, from inception through to resolution.
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Build/rebuild workstations to Givaudan specifications.
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Asset Management, including the deployment and collection of redundant IT equipment and the accurate updating of inventories.
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Provide basic user training for new equipment.
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Assist users with location moves around the site.
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Project work: application and new equipment rollouts, audits,
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Day to day Service Desk activities including: managing the on-site backups, dealing with contractors, managing the Service Desk email inbox and Ask Me unassigned queue.
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Alert management of production system failures.
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Keep abreast of Givaudan IT activities, changes and outages.
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Attend company meeting and Givaudan provided training to develop relevant knowledge and skills and to adhere to Givaudan Environment, Health and Safety policy.
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Take part in company events when required.
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Adhere to Givaudan company policies.
Required Competencies
- Are you someone who wants to grow and shape your own world. Who thrives being in a culture where you can express yourself in a creative team environment? Who wants to collaborate and learn together with teams who are as passionate as you are? Then come join us – and improve your world.
- Your professional profile includes:
- Good communication, both verbal and keyboard, including the ability to converse with people at varying levels, from factory workers to senior executives, and should possess a customer service-orientated background.
- Proficient problem analyzing and solving skills
- Previous experience of working with a Service Desk tool Ask Me (Service Now)
- Fundamental working knowledge of IT principles hardware, software, and other devices, e.g. Smartphones: i OS and Android.
- A good understanding of Windows O/S, particularly Windows 10.
- Experience with Microsoft Office 2016 and other products is a must whilst Google Mail and Drive experience would be preferable.
You will be entitled to the below benefits within your level at the organization:
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Great compensation
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Medical & life Insurance (family included)
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Transportation shuttle bus
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Annual Bonus
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Remote working: Hybrid
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