Job Opportunities in Egypt

Votre rôle

• Transforming business needs into functional / IT expressions.
• Understand data sources purposes and how to integrate them within the project.
• Studying the impact of any TTM projects, business projects or any IT transversal projects on ORA proposing solutions in-line with the project needs and objectives.
• Working with the marketing and business teams to define the following:
  • KPIs definitions

  • SLA calculations

  • Acceptance testing.

  • Defining the interface contract with other back-office definition
• Interlocking with our business experts to coach the implementation and the deployment phases of the solution as well as planning the sprint meetings, demos and User acceptance testing.
• Tracking the user experience, collecting, analyzing and prioritizing the feedbacks in collaboration with our business owners.
• Release deployment support t as well as supporting the ORA users during the early support life-cycle phase.

• Marketing and business teams
• TTM project managers
• Delivery teams
• Production teams
• Application managers

Votre profil

• Degree in business , computer science ( or other relevant area) and/or equivalent relevant experience
• 6+ Years’ experience working in an multinational telecoms / IT environment
• Principles, methods and techniques for effective management of projects.
• Good knowledge about the agile methodologies
• Experience in IT solution design.
• Excellent functional understanding of some of the main telecommunication operations function (Service Delivery, IP reporting, Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing)
• Sound understanding of IT industries, solutions and technologies including networks and IT services
• Excellent organizational and communication skills with the ability to analyze and summarize.
• Presentation, coaching and mentoring skills
• Customer experience awareness
• Excellent negotiations skills with the ability to propose solutions / alternatives and argue in addition to the ability to take initiatives.
• Excellent ability to listen while knowing how to convince and stay decisive.
• Prioritization and time management
• Team work, simplicity, agility, flexibility, adaptability, result driven and autonomous
• Excellent written and verbal communication skills, fluent in English. French is a plus

Le plus de l'offre

Entité

Contrat