We are looking for a Fleet Coordinator to join our team to support collection fleet team in day to day operations to maximize our profitability. Responsibilities include:
Support collection/fleet team in day to day operations
Receive and dispatch pickup requests from sales team
Follow up on collectors to ensure quick timely pickups
Monitor the route and status of collectors to coordinate and prioritize their schedule
Support and provide collectors with information about requests, traffic, obstacles and requirements
Assist with finding new suppliers & 3PLs
Assist in making sure all vehicles and collectors are abiding to HSE and legal requirements
Work closely with maintenance team to ensure all vehicles are up to standards and are regularly checked
Assist in vehicles and collectors branding
Assist in monitoring the collectors performance and in deploying proper bonuses and fines system
Handle and resolve complaints concerning collectors, and communicate with CS and account management teams
Assist in developing training and on boarding materials for collectors
Requirements
1-3 years of experience as an operations specialist or in a similar role.
Project management and leadership experience.
Ability to analyze and improve operational processes.
Strong people management and organizational skills.
Excellent communication skills, both written and verbal.
Strong problem-solving and time management skills.