Handle all incoming/outgoing calls of the call center.
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
Provide best possible service to customers to achieve highest level of customer satisfaction & retention.
Handle and solve all inquiries, requests and complaints received by email or phone.
Communicate with other departments for all relevant customer inquiries if applicable.
Provide proper information to customers with complete and comprehensive understanding of company products and services.
Fully understand and adhere to company policies and procedures that generate professional credibility and trust.
Respect and apply company vision, mission and core values.
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
Use available methods and tools to develop own skills.
Use the available tools and systems to provide the correct information to customers (SOP, Manuals, Applications, Intranet, trainings and coaching sessions….etc).
Keep up-to-date with all the services and products provided by the company.
Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.
Job Specifications:
Bachelor degree from reputable university, English Section.
Age between 21 and 28 years old.
English Proficiency is a must.
Very good computer skills.
Required Skills: Customer Oriented Strong Communication Skills Business Etiquette Team Player Stress Management & Time Management
Please send your updated resume to: HR-team@nileprojects.com