Job Opportunities in Egypt

Main Job Responsibilities:

• Handle all incoming/outgoing calls of the call center.
• Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
• Provide best possible service to customers to achieve highest level of customer satisfaction & retention.
• Handle and solve all inquiries, requests and complaints received by email or phone.
• Communicate with other departments for all relevant customer inquiries if applicable.
• Provide proper information to customers with complete and comprehensive understanding of company products and services.
• Fully understand and adhere to company policies and procedures that generate professional credibility and trust.
• Respect and apply company vision, mission and core values.
• Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.
• Use available methods and tools to develop own skills.
• Use the available tools and systems to provide the correct information to customers (SOP, Manuals, Applications, Intranet, trainings and coaching sessions….etc).
• Keep up-to-date with all the services and products provided by the company.
• Resolve all customer complaints, requests and inquiries within the pre-determined SLA’s.
• Escalate problems, report suspected fraud and provides relevant feedback to the right channels.

Job Specifications:

• Bachelor degree from reputable university, English Section.

• Age between 21 and 28 years old.

• English Proficiency is a must.

• Very good computer skills.

Required Skills:
Customer Oriented
Strong Communication Skills
Business Etiquette
Team Player
Stress Management & Time Management

Please send your updated resume to:
HR-team@nileprojects.com